Effective Date: 31 January 2022
Madre (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://madreautomotive.com or engage with our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
- Personal Information:
- Such as your name, email address, phone number, company name, and any other details you provide via contact forms, email correspondence, account registrations, or project enquiries.
- Marketing Consent:
Where applicable, when you check the relevant box on our forms, you consent to receive marketing and promotional messages from us, including special offers, discounts, product updates, and other information. Message frequency may vary. Message and data rates may apply. You can reply HELP for help or STOP to opt-out at any time.
- Usage Data:
Including your IP address, browser type, device information, pages visited, time spent on pages, and other analytical data.
- Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience, monitor website usage, and support marketing activities. You can adjust your cookie settings at any time via your browser. For more information, please see our Cookie Policy.
2. How We Use Your Information
We may use your information to:
- Respond to your enquiries and provide our services.
- Communicate with you about updates, offers, discounts, new products, and other promotional materials where you have provided consent.
- Send marketing and promotional messages, with message frequency varying based on your interactions and preferences. Standard message and data rates may apply. You can opt-out at any time by replying STOP or contacting us directly.
- Improve our website, services, and user experience.
- Conduct internal analytics and reporting.
- Maintain the security and integrity of our website and systems.
- Comply with legal obligations.
3. Legal Bases for Processing (for users in the UK and EU)
We process your personal information based on:
- Your consent (e.g., for marketing communications).
- The performance of a contract with you or to take steps at your request before entering into a contract.
- Compliance with our legal obligations.
- Our legitimate interests, provided these interests are not overridden by your rights.
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Trusted third-party service providers who assist us in operating our website and delivering our services (e.g., CRM providers such as V8 CRM by Madre, analytics platforms, communication tools).
- Legal authorities if required by law or to protect our rights.
- Other parties with your consent or at your direction.
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
5. Data Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict our processing of your data.
- Withdraw your consent at any time (including opting out of marketing messages).
- Request a copy of the personal data we hold about you.
- Lodge a complaint with a supervisory authority if you believe we have not handled your data properly.
To exercise any of these rights, including unsubscribing from marketing communications, please contact us at info@wearemadre.com or follow the opt-out instructions provided in our messages.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Madre
Regina House, 124 Finchley Road, London, United Kingdom, NW3 5JS
Email: info@wearemadre.com
Telephone: +44 808 502 2655